Terms of Service
Effective Date: September 12, 2026
Welcome to The Vault Hair Salon. These Terms of Service govern your use of our website and any appointment, consultation, or salon service booked through our website or a connected booking platform.
By using this website or booking a service with The Vault Hair Salon, you agree to these terms.
Website Use
You may use this website for lawful, personal purposes, including learning about our salon, exploring services, contacting our team, and booking appointments.
You agree not to:
Use the website for fraudulent or unlawful purposes
Attempt to interfere with the website’s security or operation
Copy or reuse website content without permission
Submit false, misleading, or harmful information
Attempt to gain unauthorized access to our website or connected services
We may restrict access to the website if we believe it is being misused.
Appointments and Consultations
Appointments are subject to stylist availability and confirmation. Submitting an appointment request does not guarantee that the requested date, time, stylist, or service is available.
Some services may require a consultation before an appointment can be confirmed. Your stylist may recommend adjusting, rescheduling, or declining a requested service based on your hair’s condition, service history, timing, safety, or the results that can reasonably be achieved.
Service Pricing
Prices displayed on our website or booking platform are starting prices unless specifically stated otherwise.
Final pricing may vary based on factors including:
Hair length and density
Hair condition and previous treatments
The amount of time required
The amount of product used
The complexity of the requested service
Additional treatments or adjustments agreed upon during the consultation
Your stylist will communicate significant changes to the expected service or pricing before proceeding whenever reasonably possible.
Deposits, Payments, Cancellations, and No-Shows
Certain appointments may require a deposit or a valid payment method to reserve the appointment. Any required deposit, cancellation window, late cancellation fee, or no-show fee will be communicated during the booking process or in your appointment confirmation.
By booking an appointment, you agree to the salon policies presented to you at that time.
Please contact the salon as soon as possible if you need to cancel or reschedule. Repeated cancellations, late cancellations, or missed appointments may result in booking restrictions or a requirement to prepay for future services.
All balances are due at the completion of the appointment unless another arrangement has been approved in advance.
Late Arrivals
If you arrive late, your stylist may need to shorten, modify, or reschedule your service to avoid affecting other clients. The original service price or applicable cancellation policy may still apply depending on the amount of time reserved and the work that can be completed.
Client Information and Hair History
You are responsible for providing accurate information about your hair history, including previous color, lightening, chemical treatments, at-home products, allergies, sensitivities, medications, scalp conditions, or other information that could affect the safety or outcome of a service.
Withholding or providing inaccurate information may affect your results and could increase the risk of hair damage, irritation, allergic reaction, or another unwanted outcome.
A patch test, strand test, consultation, or medical clearance may be recommended or required before certain services.
Service Results
Our stylists use their professional training, experience, and judgment to provide services based on your consultation and agreed-upon goals. However, hair responds differently depending on its condition, history, texture, and previous treatments. Specific colors, tones, inspiration photos, and final results cannot be guaranteed.
Inspiration photos are used as guidance. They do not guarantee an identical result.
If you have a concern about your service, please contact the salon promptly so we can review the situation and determine an appropriate next step. Any adjustment will be evaluated individually and may need to be completed within a timeframe established by the salon.
Health and Safety
For the safety of our clients and team, we reserve the right to modify, postpone, or decline a service if we believe it cannot be performed safely or appropriately.
Please notify your stylist before your service if you have an allergy, sensitivity, injury, skin or scalp condition, illness, or other concern that may affect your appointment.
Salon services are cosmetic in nature and are not a substitute for medical diagnosis, treatment, or advice.
Minors
Clients under the age of 18 may be required to have permission from a parent or legal guardian before receiving certain services. A parent or guardian may also be required to attend the consultation or appointment.
Personal Belongings
Please keep personal belongings with you during your visit. To the fullest extent permitted by law, The Vault Hair Salon is not responsible for lost, stolen, or damaged personal items unless the loss or damage was directly caused by the salon’s negligence.
Photos and Social Media
We may ask for permission to photograph or record completed salon work for our portfolio, website, or social media. We will not intentionally use an identifiable client’s image for marketing without permission.
You may decline to be photographed or ask us not to share an identifiable image of you.
Website Content
All website content, including text, branding, graphics, logos, photographs, videos, and design elements, belongs to The Vault Hair Salon or is used with permission.
Content may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.
Third-Party Services and Links
Our website may link to third-party platforms used for appointment scheduling, payment processing, social media, maps, or other services. We do not control these third-party platforms and are not responsible for their content, availability, privacy practices, or terms.
Your use of a third-party service is governed by that provider’s own terms and policies.
Website Availability and Accuracy
We make reasonable efforts to keep our website information accurate and current. However, services, prices, stylist availability, promotions, and policies may change without notice.
We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Limitation of Liability
To the fullest extent permitted by law, The Vault Hair Salon will not be liable for indirect, incidental, or consequential damages arising from your use of, or inability to use, this website.
Nothing in these terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable law.
Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Changes to These Terms
We may update these Terms of Service periodically. Changes will be posted on this page with a revised effective date. Your continued use of the website after changes are posted indicates your acceptance of the updated terms.
Governing Law
These Terms of Service are governed by the laws of the State of Washington. Any legal matter relating to these terms will be handled in the appropriate courts located in Snohomish County, Washington, unless applicable law requires otherwise.
Contact Us
If you have questions about these Terms of Service, please contact:
The Vault Hair Salon